Project Title: Workday - A How-to Guide for Ops Leaders
Tools Used in Development: Rise 360, Iorad, PowerPoint
Time in Development: 40 hours
Client: Enova
Challenges: New managers faced significant hurdles in their onboarding process due to the absence of an onboard program, relying solely on scattered wiki pages. These limited resources provided insufficient guidance on utilizing essential programs such as Workday.
Solution: To address the challenges faced by new managers in their onboarding process, I established a comprehensive onboarding program. Within this program, essential eLearning modules were created to empower new managers with the knowledge and skills required for their new role. This eLearning focuses on guiding managers in utilizing Workday to perform critical tasks, including checking team attendance, assigning work schedules, tracking benefit time, transferring associates, and delegating work during absences. This initiative not only streamlined the onboarding process but also equipped new managers with the necessary tools to excel in their role.
Results: According to a survey, 90% of new managers felt the eLearnings were relevant to their job duties and prepared them for their new role.
Case Study
Project Title: How to Critique Art
Tools Used in Development: Articulate Storyline 360, PowerPoint
Time in Development: 40 hours
Client: Personal Project
Challenge: Art history students are lacking the basic knowledge to critique artwork and are learning remotely due to the pandemic.
Solution: Create an eLearning course in Storyline so that students can practice the skill of critiquing artwork.
Results: 85% of students received a passing score on the summative assessment.
Fictional Case Study
Project title: Ops Leadership Training: Results-Focused Leadership
Tools Used in Development: Rise, Vyond
Time in Development: 40 hours
Client: Enova International
Challenge: While mid-level managers understand high-level business metrics and goal-setting in theory, they struggle to translate them into practice with their teams. Section and department managers frequently default to vague targets rather than setting business-aligned SMART goals broken down into concrete, actionable steps.
Solution: To bridge this gap, we designed a blended learning experience focused on practical execution. The initiative begins with interactive Live Training where managers learn the core mechanics of SMART goals and directly practice deconstructing them into actionable steps for their specific team members. This hands-on session is immediately supported by a follow-up eLearning Module, serving as a self-paced refresher to reinforce the framework, master stakeholder communication checkpoints, and sustain long-term operational success.
Results: Section managers reported that they are successfully creating SMART goals for their specific team members.
Note: The video below is a portfolio demonstration highlighting key interactive features and layout designs from the course, not the standalone eLearning module itself.
Project Title: Customer Complaints
Tools Used in Development: Rise360, Camtasia
Time in Development: 40 hours
Client: Enova
Challenge: New employees in the customer service department face the challenge of logging complaints into a new system, requiring training to discern the valid merits of a complaint and effectively handle the resolution process.
Solution: I developed a microlearning specifically tailored for new employees in the customer service department. This module has been integrated into the new hire curriculum.
Project Title: The Art of De-escalation
Tools Used in Development: Vyond
Time in Development: 40 hours
Client: Enova
Challenge: A surge in customer escalations within the call center prompted a need to enhance the training of associates in handling customer issues and conflicts effectively.
Solution: I implemented an animated video in Vyond on best practices for de-escalations to address this need, which I incorporated into a Rise course.
