Project Title: Workday - A How-to Guide for Ops Leaders
Tools Used in Development: Rise 360, Iorad, PowerPoint
Time in Development: 35 hours
Client: Enova
Challenges: New managers faced significant hurdles in their onboarding process due to the absence of an onboard program, relying solely on scattered wiki pages. These limited resources provided insufficient guidance on utilizing essential programs such as Workday.
Solution: To address the challenges faced by new managers in their onboarding process, I established a comprehensive onboarding program. Within this program, essential eLearning modules were created to empower new managers with the knowledge and skills required for their new role. This eLearning focuses on guiding managers in utilizing Workday to perform critical tasks, including checking team attendance, assigning work schedules, tracking benefit time, transferring associates, and delegating work during absences. This initiative not only streamlined the onboarding process but also equipped new managers with the necessary tools to excel in their role.
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Results: According to a survey, 90% of new managers felt the eLearnings were relevant to their job duties and prepared them for their new role.
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Case Study
Project Title: How to Critique Art
Tools Used in Development: Articulate Storyline 360, PowerPoint
Time in Development: 35 hours
Client: Personal Project
Challenge: Art history students are lacking the basic knowledge to critique artwork and are learning remotely due to the pandemic.
Solution: Create an eLearning course in Storyline so that students can practice the skill of critiquing artwork.
Results: 85% of students received a passing score on the summative assessment.
Fictional Case Study
Project title: 5 Ways to Focus on Your Mental Health
Tools Used in Development: Rumie Build
Time in Development: 7 hours
Client: Rumie
Challenge: College students all over the world are experiencing above average stress leading to depression and anxiety.
Solution: Develop a microlearning byte to educate students on stress management and help them to create an actionable plan. In addition, lead a discussion on the topic at a virtual "Lunch and Learn" to answer any questions and discuss the topic in more detail.
Results: Over 100 learners reported making a goal to follow the actionable plan within the month.
To view more bytes developed in Rumie visit:
https://learn.rumie.org/jR/authors/melissa-arostegui-d0slt
Project Title: Customer Complaints
Tools Used in Development: Rise360, Camtasia
Time in Development: 35 hours
Client: Enova
Challenge: New employees in the customer service department face the challenge of logging complaints into a new system, requiring training to discern the valid merits of a complaint and effectively handle the resolution process.
Solution: I developed a microlearning specifically tailored for new employees in the customer service department. This module has been integrated into the new hire curriculum.
Project Title: The Art of De-escalation
Tools Used in Development: Vyond
Time in Development: 40hours
Client: Enova
Challenge: A surge in customer escalations within the call center prompted a need to enhance the training of associates in handling customer issues and conflicts effectively.
Solution: I implemented an animated video in Vyond on best practices for de-escalations to address this need, which I incorporated into a Rise course.
Project Title: Self-Calming Methods
Tools Used in Development: Vyond
Time in Development: 40hours
Client: Enova
Challenge: A surge in customer escalations within the call center prompted a need to enhance the training of associates in handling customer issues and conflicts effectively.
Solution: I implemented an animated video in Vyond on self-calming strategies to help associates manage their stress when dealing with upset customers.